Privacy Policy

1. Introduction

WAKAMONO AGRICULTURAL DEVELOPMENT AND FOOD PROCESSING JOINT STOCK COMPANY ("we", "our", "Company") is absolutely committed to protecting your privacy and personal information. We strictly comply with Vietnam's Cybersecurity Law and international data protection standards.

This privacy policy explains in detail how we collect, use, store, share, and protect your information when you use WAKAMONO AI services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

• Full name, email address, phone number and contact information
• Company information, job title and work address
• Shipping, billing addresses and financial information
• Bank account details and payment methods
• Personal identification information (ID card, passport)
• Profile information and preferences

2.2 Technical Information

• IP address, browser and device information
• Service usage data, access times and interactions
• Operating system and application version information
• Cookies, pixel tags and similar tracking technologies
• System logs, errors and performance data
• Geographic location information (if permitted)

2.3 AI/ML Data

• Input data for AI and machine learning models
• Analysis results, predictions and recommendations
• Model training data (anonymized)
• Model performance logs and metrics
• Feedback data and quality assessments
• Metadata and data structure information

3. How We Use Information

We use your information for the following purposes:

• Provide, maintain and improve our AI/ML services
• Process requests, transactions and provide professional customer support
• Develop, optimize and personalize new products
• Send important notifications, service updates and newsletters
• Comply with legal obligations and regulatory requirements
• Protect our and users' rights, safety and property
• Conduct research and analysis to improve services
• Prevent fraud, abuse and illegal activities

We are committed to not selling, renting, exchanging or sharing your personal information with third parties for commercial purposes without your clear and transparent consent.

4. Data Security

We implement the most advanced security measures to protect your information:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication (MFA) and strict access controls
• 24/7 security monitoring and automated intrusion detection
• Regular data backups and comprehensive disaster recovery plans
• Staff training on information security and privacy
• Regular security audits by independent experts
• Compliance with international security standards (ISO 27001, SOC 2)
• Data storage in internationally certified data centers

While we make every effort to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We are committed to immediately notifying you of any data breach that may affect your personal information.

5. Your Rights

Under Vietnamese and international law, you have the following rights regarding your personal information:

• Right to access: View and receive copies of personal information we store
• Right to rectification: Update, modify or supplement inaccurate information
• Right to erasure: Request deletion of personal information in certain cases
• Right to restriction: Limit how we process your information
• Right to portability: Receive copies of your data in readable format
• Right to object: Refuse processing for marketing or research purposes
• Right to withdraw consent: Withdraw previously given consent at any time
• Right to complain: File complaints with competent authorities about data processing

To exercise these rights, please contact us via email or phone. We will respond to your request within 30 business days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience and optimize performance
• Analyze service usage and user behavior
• Personalize content, recommendations and advertising
• Secure accounts and authenticate users
• Remember preferences and personal settings
• Track marketing campaign and advertising effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect the functionality and user experience of our services.

7. Information Sharing with Third Parties

We may share your information in the following cases:

• With your clear and transparent consent
• To comply with legal obligations and authority requirements
• With trusted service providers (with strict confidentiality commitments)
• In case of merger, acquisition or corporate restructuring
• To protect our and users' rights, safety and property
• With authorized business partners (with confidentiality agreements)
• For scientific research or statistics (anonymized data)
• In emergency cases to protect public health and safety

8. Data Retention

We store your information for as long as necessary to:

• Provide services to you and maintain accounts
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Improve services and develop new products
• Protect our and users' rights and safety
• Conduct research and analysis (anonymized data)

When no longer necessary, we will securely and irreversibly delete or anonymize your information. Specific retention periods are specified in service agreements.

9. Policy Changes

We may update this privacy policy over time to reflect changes in business practices, technology or law. When there are significant changes, we will notify you via email, website notifications or other appropriate means. Continued use of services after changes constitutes acceptance of the new policy.